Updates to our telephone numbers

Posted on: 01 April 2015

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In line with the forthcoming Ofcom regulations and new proposals from the Financial Conduct Authority, we are undertaking changes to our telephone numbers.

Treating our customers fairly is important to Allianz; it's essential we give customers the reassurance that they'll only be charged the equivalent of a basic rate to contact us. 

We're therefore phasing out all existing 0844, 0845 and 0870 numbers and replacing them with a range of 03 prefix numbers. These changes also mean that a small amount of telephone numbers, which were previously Freephone, will now be charged at the equivalent of a basic rate.

We believe that making these changes will provide a more consistent approach for you and your customers as customers will be able to contact us on an equivalent local rate number from anywhere in Britain.

Many of our customers will benefit additionally because 03 prefix numbers are usually included within landline and mobile calling packages. 

Over the coming months, we'll be updating our literature, including policy wordings, brochures, leaflets, letters and websites. In the meantime, and for a period of time afterwards, our existing numbers will remain available and will run in parallel with the new numbers to ease the transition.

If you have any queries regarding this matter, please don't hesitate to contact your local Allianz representative or branch.