Introducing our new Motor repair tracking tool
Posted on: 29 June 2017
We're committed to progressing your customer's claim as quickly and easily as possible, so we're enhancing our digital claims proposition further with our new online Motor repair tracking tool.
How does it work?
Through the introduction of ActiveWeb, customers can now check the progress of their Motor repair at any time, removing the need for them to call you to check progress.
If your customer's vehicle is being repaired via our approved repairer network, we'll send them a text message with their ActiveWeb login details which they can then use to access details of their repair.
For example, the customer can find out the estimated completion date and read any additional comments added by the repairer. They can also message the repairer with any queries they may have.
The ActiveWeb service is available to both commercial lines and personal lines customers. However, if the customer chooses their own repairer, or the vehicle is repaired through BMW/MINI or Ford's corporate partner repair network, the ActiveWeb service will not be available.
When will ActiveWeb be available to use?
ActiveWeb is now available for your commercial lines and personal lines Motor customers.
The service is free, quick and easy to use. It's also the latest addition to our Allianz digital claims proposition following the recent launch of:
- Allianz SiteView (all household and property claims) - enables you and your customers to send us images, video snapshots, claim circumstances or even conduct a live video stream in support of a property damage claim.
- Allianz VUEcloud (private car, commercial motor and motor trade claims) - allows you and your motor customers to upload video footage or imagery to help support their motor claim.
Want to know more?
If you'd like to find out more about ActiveWeb or any of our new digital claims propositions, please contact your Allianz commercial lines or personal lines representative.