Motor claims

Customers are at the heart of everything we do – we‘ve built our claims process on a foundation of excellent service at every stage of the journey. From our expert claims handlers to our award winning ‘Claims Centre of Excellence’, we want to make you and your customer's claims experience as easy as possible.


Make a claim in four easy steps:

blue-step-one

Contact the claims team

If you or your customer want to report a motor incident, please contact our claims team who'll immediately take action to help.

Tel: 0370 608 7012

Or alternatively, fill in our:

Online claims form

blue-step-two

Detailing loss or damage

When you call to register a new motor claim we'll take details of the loss or damage caused, as well as details of anyone else involved.

What information do we need from you to register a motor claim?

  • Policy number
  • Date of incident
  • Incident location and circumstances that led to the incident
  • Vehicle registration number (including any other vehicles involved)
  • Driver's details (if the driver isn't the policyholder, we'll need their date of birth)
  • Details of any other party involved (if applicable)
blue-step-three

Instructing an approved repairer

Once a new motor claim has been validated with the customer, we'll instruct an approved repairer to make contact with the policyholder (where policy cover applies) via telephone or SMS message. The repairer will keep the policyholder informed on the progress of their repairer.

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Finding out the status of a motor claim

If you'd like to know the current status of a motor claim, you can contact our claims team on 0370 608 7012.

autoglass

For windscreen claims

Autoglass will need to look at your customer's insurance certificate and payment of the policy excess. They will then invoice us directly, at which point the claim will be set up and, providing all is in order, we'll issue settlement.

For windscreen claims, your customer should contact Autoglass directly on 0844 875 2490. Alternatively, they can book an appointment via the Autoglass website.