Our highly trained claims service teams will work closely with you and your customer to deliver a fast, fair and flexible experience, ensuring all involved are kept well-informed throughout.
To notify us of a claim, or to find out more about our processes and service, please select one of the options below.
Our mid-market claims service has been rated 'Outstanding' by Gracechurch for both 2017 and 2018. This is the highest possible rating and reflects the market-leading quality of service consistently provided by our Claims team.
The award is based on providing an exemplary performance across the 'three service pillars'*:
- Consistency - no more than 10% 'poor' performance ratings
- Excellence - 25% or more ratings of 'excellent'
- Customer centricity - ratings for communication, empathy and commerciality are above average.
*Targets presented here are for Mid-Market Claims. The targets for London Claims, US Claims, Insurance Law and other service quality marques may be different.
Claims START, is a 24-hour, 365 days a year service from Allianz for customers to report all new motor insurance claims (including accident, theft, vandalism, or windscreen damage). Once your customer has notified Claims START of the accident, an Approved Repairer will contact them to arrange repairs of the vehicle.