Our highly trained claims service teams will work closely with you and your customer to deliver a fast, fair and flexible experience, ensuring all involved are kept well-informed throughout.

Commercial Claims

We are committed to providing a claims service that you and your customers can rely on.

download our service brochure

To notify us of a Commercial claim, or to find out more about our processes and service, please select one of the options below.

Our mid-market claims service has been rated 'Outstanding' by Gracechurch for both 2017 and 2018. This is the highest possible rating and reflects the market-leading quality of service consistently provided by our Claims team.

The award is based on providing an exemplary performance across the 'three service pillars'*:

  • Consistency - no more than 10% 'poor' performance ratings
  • Excellence - 25% or more ratings of 'excellent'
  • Customer centricity - ratings for communication, empathy and commerciality are above average.
*Targets presented here are for Mid-Market Claims. The targets for London Claims, US Claims, Insurance Law and other service quality marques may be different.
Motor Fleet Claims - van wheel on road

Motor Fleet Claims

For accident, theft or windscreen claims on your client's Commercial Motor Fleet policy, Small Fleet policy or Self Drive Hire policy.

find out more about Motor Fleet Claims

Motor Trade Claims

Motor Trade Claims

For claims on your client's Motor Trade insurance policy.

find out more about Motor Trade Claims

Property claims

Property Claims

For property claims, such as escape of water, storm and flood, fire and smoke, theft or attempted theft and accidental loss or damage.

find out more about Property Claims

Casualty Claims

Casualty Claims

For liability claims, either on a section or a standalone policy, including Directors & Officers and Professional Indemnity.

find out more about Casualty Claims

Engineering Claims

Engineering Claims

For claims on Allianz Engineering policies and sectional covers, including All Machinery, Contractors All Risks and Computer.

find out more about Engineering Claims

Cargo Claims

For claims on your client's Complete Cargo or AGCS Marine Cargo insurance policy.

find out more about Cargo Claims

For information on services that may be relevant to your client's claim, download the fact sheets below.

Major loss

Occupational disease and illness


Approved repairers (motor)

Loss adjusters

Claims investigators

We give excellent customer service and technical expertise when it's needed the most. That's why we're dedicated to making life easier for you and your customer when making a claim.

claims START logo

Claims START

Claims START, is a 24-hour, 365 days a year service from Allianz for customers to report all new motor insurance claims (including accident, theft, vandalism, or windscreen damage). Once your customer has notified Claims START of the accident, an Approved Repairer will contact them to arrange repairs of the vehicle.

visit Claims START