As you know, the industrial action being taken by the Communication Workers Union (CWU) will affect Royal Mail distribution centres and delivery offices across the UK in the coming weeks.

Despite Royal Mail’s contingency plans to minimise any mail backlogs which will occur as a result of this action, you may still experience a minor delay in receiving postal correspondence from us.

We have robust plans in place to reduce the impact of strike action on our service to you. Much of our post is already distributed by couriers and this will continue. Where brokers do not use the services of our courier we will continue to use Royal Mail or alternative distribution methods to reduce delays in getting correspondence to you.

Your dedicated broker service from Allianz

During this period of industrial action, we will do everything that we can to continue providing an excellent service for you and your clients. Your dedicated broker service teams covering Commercial, Accounts and Claims are here to ensure that you receive a high level of personal assistance and that your queries continue to be dealt with efficiently during this time.

Commercial – business insurance policies

Please continue to use the services of your local branch team. For full contact details and the location of your local commercial branch click here. Your local commercial branch can receive your enquiries by email, telephone or fax as well as by post.

Renewal documentation is normally sent to you a number of weeks in advance of renewal date which means that the current postal action should not affect our service. If renewal documentation you are expecting has not arrived, please notify your local branch immediately.

New business quotations for our Select and Complete product ranges will continue to be issued by email or fax. Quotations for our Complete range of small business products are also available through imarket. For Engineering new business quotations, please contact your business developer in the usual manner.

Engineering inspection reports

Engineering inspection customers may experience a delay in receiving their inspection reports. If customers require a copy of their inspection report, please contact your engineering business developer immediately.

Accounts reconciliation

For brokers still receiving paper statements, a postal strike will mean delivery of these by the usual dates will be affected. However, you can easily avoid this by signing up to the award-winning online statement solution, ARC (Accounts Reconciliation Centre) which is available via imarket. ARC offers:

• a more effective account reconciliation process
• an enhanced query management process
• an improved communication with insurers
• the potential to upload transactions from your system and perform an auto-match
• accounts reconciliation by insurers Allianz, Aviva, Chubb and Arista

Click here to find out more information and how to sign up to ARC. To prevent delays with settlement of your accounts, please make all payments by BACS to reach our bank account by the due date.


Instalments

To avoid delays in getting completed instalment application forms to us, please post early or wait until the postal service resumes. In exceptional cases we will accept a signed copy faxed to your local branch provided the original is posted when the postal service resumes. For amendments to bank details, we can accept these over the phone.

Instalment documents and letters from our system will also be affected. This will affect your clients by reducing the number of days notice they receive prior to payments being claimed, or to take the appropriate action to remedy a defaulted payment. Please work with us to ensure your clients are aware of this reduced notice period for payments and contact us immediately if you know of a problem with payments. We will make every effort to ensure clients are contacted and receive sufficient notice to remedy the default.


Commercial claims

Please continue to use the services of your local team. For full contact details and the location of your local Claims Handling Centre click here. If you are concerned that you haven’t received urgent documentation, please get in touch with your local branch.

Your local Claims Handling Centre can receive your enquiries by email, telephone or fax, as well as by post. Recorded messages will be updated to reflect the current situation. Where required, facilities to provide electronic funds transfers have been made available.

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