We never forget what your client pays for. When the moment of truth arrives, we will both be judged on the handling of their claim. We know that the last thing you or your client wants to do in the event of a claim is make a round of phone calls to sort out repair work and locate the right suppliers.

That is why we have a dedicated motor trade claims team where you can provide the necessary information in one call and we will do the rest – saving your client valuable time and money. To ensure the highest levels of service, one expert will be assigned to your client's claim from first notification to final settlement, ensuring all parties are kept informed along the way. Our service will continue to evolve based on the developments within the market, providing certainty and peace of mind for your clients.

Our aim is ensure minimum inconvenience when the time comes to make a claim. We are pleased to offer the following additional services to ensure the smooth processing and investigation of claims.

Claims Tracking

To help you keep track of your clients’ motor claims, we have developed a flexible internet-based system. Updated daily, the facility allows you to be in control at all times, giving you the ability to monitor the progress of individual claims and construct your own client claims reports.

Rehabilitation Team

Our specialist rehabilitation co-ordinators focus principally on more serious, third party personal injury claims.  They help identify cases where rehabilitation can help to speed up the injured party’s return to work and normal life.  They will also liaise between our claims handlers and claimants’ solicitors to ensure there are no delays, the right treatment is provided and the costs are contained.

Credit Hire

The team provides a strategic and operational response to increases in credit hire related costs. Our handlers are dedicated to reducing the cost by proactively handling claims at notification and they have a wide knowledge of ongoing changes in the industry, industry agreements and pertinent case law.

The team has been a vital and successful addition to our claim’s division.  The credit hire market is ever changing and it is vitally important that we keep our finger on the pulse.

Claims Investigators

We employ a team of claims investigators based across the UK.  They are highly skilled, investigating a range of claims where liability is in dispute, if the case is sensitive or requires an on-site visit.  They provide peace of mind to clients that the claim will be thoroughly investigated on their behalf.

Claims Business Consultants

Our Claims Business Consultants (CBCs) are a personal claims focal point for your largest clients, providing information and assistance to help you and your clients understand and manage their claims.  Our CBCs will work closely with you, your clients and our underwriters and aim to resolve general claims issues as well as ensure that any bespoke arrangements are understood by our claims handling teams.

Beyond Economical Repair Team (BERT)

Our in-house specialist vehicle valuation team speed up the time it takes to deal with any total loss claims, saving on overall claims costs and benefiting the relationship between you and your client and their customers in respect of a total vehicle loss. Once values are agreed, they can arrange immediate payment processing.

Award Winning Fraud Investigation Team

Fraud costs the insurance industry an estimated £1.9 billion per year and adds 5% to insurance premiums so fraud awareness is a high priority on our claims agenda. Our team’s innovative efforts in a ‘cash for crash’ investigation were recently recognised by the industry, winning the Fraud Investigation Team of the Year.

Our strategy, which is consistently developing in order to meet the challenges we face in response to the recession, reduces claims spend and can significantly reduce loss ratios.

Autoglass

Damaged windscreens can mean time off the road. To minimise this disruption, we have partnered with Autoglass and we now provide a glass claims card for drivers. In the event of windscreen damage, the driver simply calls the number on the card to arrange for an Autoglass windscreen installer to repair or replace the glass. Your client will be charged the excess (as stated on the card) and Autoglass will bill Allianz for the balance.