We have highly trained claims professionals who show their worth when it’s really needed. Our specialist motor team ensure they have a total understanding of the market so they can deal with your client’s claim as simply and as fair as possible.

Our Commitment

We will treat your clients fairly and consistently, as we would wish to be treated ourselves. When your client makes a claim we will:

• Ensure your client is clear about the progress of each claim at every stage
• Be empathetic and understanding
• Act promptly and efficiently
• Ensure your client understands the extent of acceptance of their claim and any limiting policy terms and conditions
• Explain the reasons for our decisions.

Claims START

Claims START is the first notification of loss centre for motor claims, which operates 24 hours a day, 365 days a year. The claims START service provides the best possible method of reporting, enabling us to gather all the information we need to manage claims proactively. Our claims team will recommend the most appropriate approved repairer for your client.

Approved Repairers

The Allianz approved repairer scheme is a network of countrywide motor vehicle repairers, monitored and audited on a regular basis to ensure quality of repairs and service to your clients’ remains at a high standard. When Claims START have been notified of the accident, an approved repairer will contact your customer to arrange repairs to the vehicle. With brief policy details, the approved repairer status allows repairs to commence and a free courtesy vehicle is made available whilst the vehicle is being repaired.